Privacy Policy
How Courtline collects, uses and protects personal information across our website, communications and club services.
Effective September 11, 2026
Who we are and what this policy covers
Courtline is a padel and pickleball club being developed in Burlington, Ontario. This Privacy Policy explains how Courtline and all its associated entities (“Courtline,” “we,” “us,” or “our”) handles personal information when you visit our website, join a waitlist, contact us, register for an account, purchase a membership, book a court, participate in programs or events, or otherwise interact with us.
This policy applies to our website, digital services, club operations, communications and related services. It does not govern third-party websites or services that publish their own privacy policies.
Information we collect
Depending on how you interact with Courtline, we may collect:
- Identity and contact information: name, email address, mobile number, WhatsApp number, mailing address and emergency-contact details.
- Membership and account information: account credentials, membership type, preferences, skill level, playing interests and communication choices.
- Booking and participation information: court reservations, clinics, leagues, lessons, events, attendance and playing partners.
- Transaction information: purchases, billing history, refunds and limited payment details supplied by our payment processor. Courtline does not intend to store complete payment-card numbers.
- Communications: messages, support requests, survey responses, reviews and other information you send us.
- Technical information: IP address, browser and device information, cookie identifiers, pages viewed, referral information and interactions with our website.
- Facility and safety information: incident reports, waivers and information reasonably required to operate a safe club.
How we collect information
We collect information directly from you when you submit a form, create an account, make a booking or purchase, communicate with us, or participate at Courtline. We may also collect information automatically through cookies and similar technology, and receive information from service providers that help us operate bookings, payments, communications, analytics and customer support.
How we use information
We use personal information to:
- manage waitlists, memberships, accounts, bookings, leagues, lessons and events;
- process payments, administer promotions and provide customer support;
- communicate operational updates, confirmations, reminders and service notices;
- send marketing email, SMS or WhatsApp communications where permitted and consistent with your choices;
- personalize and improve Courtline’s website, programs, facilities and member experience;
- protect players, staff, our systems and our legal rights; and
- meet accounting, tax, regulatory and other legal obligations.
We limit collection and use to purposes a reasonable person would consider appropriate in the circumstances.
Consent and communication choices
Where consent is required, we will seek meaningful consent appropriate to the sensitivity of the information and the context. You may withdraw consent, subject to legal or contractual restrictions and reasonable notice.
You can unsubscribe from marketing email using the link in the message. You may opt out of SMS or WhatsApp communications using the instructions provided in those messages. Service communications that are necessary to administer an active booking, account or membership may still be sent.
When we share information
We do not sell personal information. We may provide information to service providers working for us, including website hosting, booking and club-management platforms, payment processors, email and messaging providers, analytics providers, security services and professional advisers. These providers may only use the information for the services they provide to Courtline, subject to their agreements and applicable law.
We may also disclose information where required by law, to respond to lawful requests, to protect safety or rights, or in connection with a financing, reorganization, merger, sale or transfer of all or part of our business.
Website tools, cookies and third parties
Our website is built using WordPress and Elementor and may use Contact Form 7 to process forms, Brevo to manage contact lists and communications, Google reCAPTCHA to reduce spam, and analytics or cookie technologies to understand website performance. These providers may process technical or contact information under their own terms and privacy practices.
You can control many cookies through your browser. Blocking some cookies may affect website functionality. Links to third-party sites are provided for convenience, and Courtline is not responsible for their privacy practices.
Processing outside Canada
Some service providers may process or store information outside Ontario or Canada. Information processed in another jurisdiction may be subject to that jurisdiction’s laws and accessible to its courts, law-enforcement or regulatory authorities. We use contractual and organizational measures appropriate to the circumstances when engaging service providers.
Retention
We retain personal information only for as long as reasonably necessary for the purposes described in this policy, including to provide services, maintain business and transaction records, resolve disputes, enforce agreements and satisfy legal requirements. Retention periods vary by the type of information and relationship. Information that is no longer required is securely deleted, destroyed or anonymized.
Safeguards
We use reasonable administrative, technical and physical safeguards appropriate to the sensitivity of the information. These may include access controls, secure service providers, encryption in transit, backups and staff procedures. No internet transmission or storage system is completely secure, so we cannot guarantee absolute security.
Your privacy rights
You may request access to personal information we hold about you and ask us to correct inaccurate or incomplete information. You may also ask questions, withdraw consent or request deletion where applicable. We may need to verify your identity and may retain information where permitted or required by law.
To make a request, email privacy@courtline.ca. If a concern is not resolved, you may contact the Office of the Privacy Commissioner of Canada or another applicable privacy regulator.
Children and youth
Our website is not directed to children under 13, and we do not knowingly collect their personal information through the website without appropriate authorization. Youth participation in Courtline programs may require registration, consent or waivers completed by a parent or legal guardian.
Changes and contact
We may update this policy as our services and practices evolve. The effective date at the top identifies the current version. Material changes will be communicated in a manner appropriate to the circumstances.
Questions, requests or concerns may be sent to:
Courtline
Burlington, Ontario, Canada
privacy@courtline.ca